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Privacy Policy

Last Updated: 12.31.2025
 

Welcome to Grails (“we,” “our,” or “us”). This Privacy Policy describes how we collect, use, disclose, and protect personal information of California residents and other visitors when you visit or make a purchase from https://grailsla.com (the “Site”).
 

1. Business Information​

Business Name: Grails
Business Address:
427 N Fairfax Ave
Los Angeles, CA 90036​

Contact Email: grailslosangeles@gmail.com

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2. Information We Collect​

A. Personal Information You Provide

We may collect the following categories of personal information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party providers)

  • Order and purchase history​

B. Automatically Collected Information

When you use our Site, we may automatically collect:

  • IP address

  • Browser and device information

  • Pages viewed and interactions

  • Referring URLs

  • Cookies and similar tracking technologies

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3. How We Use Your Information​

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about orders, returns, or updates

  • Send marketing emails and promotions (you may opt out at any time)

  • Improve our website, products, and services

  • Analyze usage and marketing performance

  • Detect fraud and protect site security

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4. Cookies & Tracking Technologies​

We use cookies and similar technologies to:

  • Enable core site functionality

  • Remember user preferences

  • Analyze traffic and usage

  • Support advertising and marketing efforts​

You can manage or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

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5. Sharing Personal Information​

We do not sell personal information.

We may share personal information with trusted third parties for business purposes, including:

  • Payment processors: PayPal, Apple Pay, Venmo, Google Pay, Stripe, Wix Payments

  • Ecommerce platform: Wix

  • Analytics providers: Google Analytics

  • Advertising partners: Meta (Facebook), TikTok

  • Shipping and fulfillment providers

  • Legal authorities when required by law​

All third parties are required to protect your information and use it only for authorized purposes.

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6. California Privacy Rights (CCPA / CPRA)​

If you are a California resident, you have the following rights:​

A. Right to Know

You may request information about:

  • Categories of personal information collected

  • Sources of personal information

  • Business purposes for collection

  • Categories of third parties with whom information is shared​

B. Right to Delete

You may request that we delete personal information we have collected about you, subject to legal exceptions.​

C. Right to Correct

You may request correction of inaccurate personal information.​

D. Right to Opt-Out of Sale or Sharing

Grails does not sell or share personal information as defined under California law.​

E. Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise your rights, email us at grailslosangeles@gmail.com.

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7. Do Not Sell or Share My Personal Information

Grails does not sell or share personal information for cross-context behavioral advertising under California law.
If this changes, we will update this policy and provide required opt-out mechanisms.

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8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

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9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

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10. Children’s Privacy

Grails does not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it promptly.

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11. U.S.-Only Shipping

Grails currently ships only within the United States. We do not knowingly target or market to individuals outside the U.S.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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13. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Grails
Email: grailslosangeles@gmail.com
Website: https://grailsla.com

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